Discreet Packaging and Shipping
Here at BullDog Smoke Shop and Gifts Store, we understand our customer’s concerns about privacy and discretion.
- Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smoke-ware.
- Our shipping labels do not say BullDog Smoke Shop and we ‘ll do everything to ensure our packages are discreet.
- As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Our packages ship discretely – no mention of “BullDog Smoke Shop and Gift Store” on the packaging.
However, “BullDog Smoke Shop” will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
BullDog Smoke Shop and Gifts Store reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
Free Domestic Shipping
- We offer free domestic shipping for all of our items, and low-cost international shipping.
- International Shipping rates start at 19.95$ for International First Class, and 29.95$ for International Priority Mail.
- We ship everywhere in the United States.
- international countries! We ship to Australia, Canada, Columbia, Costa Rica, Denmark, Egypt, France, Germany, Ireland, Italy, The Netherlands, Singapore, Thailand, and the United Kingdom.
Shipping Times and Shipping Speed
Please note that the shipping time does not include the processing time for packaging up and creating orders.
- Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you.
- If placed before 10 am, the majority of orders are shipped the same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days.
- In rare cases of holidays or special sales, processing times can be between 2-3 days.
- All of our packages are shipped out via USPS, UPS, or Fedex.
- We offer a variety of shipping speeds through these carriers. Tracking labels are sent out via email once the package is picked up by the shipping carrier.
- You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.
Items Broken in Shipping
- ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between BullDog Smoke Shop and Gifts Store and the customer.
- Broken packages must be photographed and documented before a return package will be sent out.
- BullDog Smoke Shop Gifts Store must be informed of the break within two days of the customer receiving the package.
Do you accept returns?
We can only accept items that are completely unused. if an item has been used, we will not accept a return. no exceptions.
If for some reason you have received your product, and no longer want to keep it, please make sure to send an email to email@example.com before sending out your return so that our team can be prepared to process your return.
Make sure to include with your return:
- Your order number (this is crucial) If we do not receive an order number or invoice with the package, we are unable to determine who the product is from, and will be unable to issue you store credit.
- The item (unused)
For orders that the customer chooses to return, we are only able to offer store credit for the returned piece. Customers must pay shipping and handling.